SHIPMENT
AND
RETURNS
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Delivery
The delivery charges shown on the website are for UK mainland only. All items sent within the UK will be processed the day you order and will be sent by 1 st Class Recorded delivery, or Parcel Force for heavier items. Items will be delivered within 2 – 8 working days, however, please allow up to 14 days incase of any unexpected delays. If we are unable to provide an item we will contact you and advise you and offer an alternative.
Cancellation of Orders
Under the Consumer Protection ( Distance Selling ) Regulations 2000, you have the right to cancel your order within seven days, starting the day after receipt of the goods, without giving a reason. This is your cooling off period. The item must be returned within 14 days, unused and in the condition as despatched by us. We will not refund payments for cancelled goods which have been, used or damaged.
The return must be sent back to the address listed below and must be received back within 10 working days. Applicable refunds will then be made within 14 days of receipt of returned goods.
Your statutory rights are not affected.
Returns
If you wish to return an item please contact us first na adres email guiltypleasure.box@gmail.com. We will then ask you to fill out a returns form online. This form will just be confirming your name and address, payment method and reason for return. We will need you to sign this form for records. We will discuss how to return item on the email. All refunds will be issued back to the card payment was taken from via the secure payment processor Pay Point. All items must be protected using the original packaging and bubble wrap.
Lost Items
If an item has not arrive with you we have to allow the days that Royal Mail request. We will send you a disclaimer form to fill out and we will work quickly to get another item sent to you or a refund but all lost items have to be dealt within the time scales that Royal Mail work to.